Privacy Policy

1. Overview

Auto Veil respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your information.

This Policy applies to information collected through our website, contact forms, booking forms, quote requests, warranty claims, email, phone calls, text messages, social media messages, in-person visits, and customer service communications.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, vehicle information, service requests, appointment details, quote details, warranty claim details, photos, messages, and any other information you submit through our website or communication channels.

We may also collect business-related information if you contact us on behalf of a company, including company name, business address, job title, and business contact details.

When you use our website, certain technical information may be collected automatically, such as IP address, browser type, device type, pages viewed, referring pages, date and time of visit, approximate location, and interactions with the website.

3. Vehicle & Service Information

Because Auto Veil provides automotive services, we may collect information about your vehicle, including make, model, year, color, VIN if needed, license plate if visible in photos, service history with Auto Veil, photos of the vehicle, condition notes, installation records, warranty records, and inspection notes.

Vehicle information is used to provide accurate quotes, complete service work, document vehicle condition, process warranty claims, maintain service history, and protect both the customer and Auto Veil in case of disputes.

4. How We Use Your Information

Auto Veil may use your information to respond to inquiries, provide quotes, schedule appointments, perform services, process payments, prepare invoices, communicate service updates, provide customer support, process warranty claims, improve our website, improve our services, prevent fraud, maintain business records, and comply with legal obligations.

We may also use your contact information to send appointment reminders, service updates, quote follow-ups, warranty-related messages, customer support responses, and limited promotional messages related to Auto Veil services.

5. How We Share Information

Auto Veil does not sell your personal information. We may share information only when necessary to operate our business, provide services, process payments, manage bookings, host the website, communicate with customers, comply with law, enforce our terms, protect our rights, or complete a business transaction.

We may share limited information with trusted service providers such as website hosting companies, booking systems, form plugins, payment processors, email providers, CRM tools, analytics providers, marketing platforms, warranty systems, cloud storage providers, legal advisors, accountants, insurers, or other vendors who help us operate our business.

We may disclose information if required by law, court order, subpoena, legal process, government request, or when we believe disclosure is necessary to protect Auto Veil, our customers, our property, or the public.

6. Cookies, Tracking & Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, measure performance, remember preferences, improve user experience, support advertising, and protect the website.

These tools may collect information such as pages visited, buttons clicked, browser type, device type, IP address, traffic source, time spent on pages, and general location information.

You can usually control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

7. Advertising & Remarketing

Auto Veil may use advertising platforms such as Google, Meta, Instagram, TikTok, or similar services to promote our business. These platforms may use cookies, pixels, or similar technologies to measure ad performance and show relevant ads.

We may use website activity, form submissions, or general audience data to improve advertising, but we do not sell customer personal information to advertisers.

8. Photos, Videos & Vehicle Content

Auto Veil may take photos or videos of vehicles before, during, and after service for documentation, quality control, warranty review, training, portfolio, website content, social media, and marketing purposes.

We make reasonable efforts not to intentionally display private personal information such as addresses, phone numbers, sensitive documents, or clearly visible personal belongings. If you do not want your vehicle used in marketing content, please tell us in writing before service begins.

9. Payments & Financial Information

Payments may be processed by third-party payment providers. Auto Veil does not intentionally store full credit card numbers or sensitive payment card information on this website.

Payment processors may collect and process payment details according to their own privacy policies and security practices. We may keep transaction records, invoices, receipts, balances, deposits, refund records, and payment status information for business, tax, accounting, warranty, and legal purposes.

10. Text Messages, Calls & Email

By providing your phone number or email address, you authorize Auto Veil to contact you about quotes, appointments, service updates, warranty claims, invoices, customer support, and related business matters.

Message and data rates may apply depending on your carrier. You may ask us to stop promotional messages, but we may still contact you about active services, appointments, invoices, warranties, or legal/business matters.

11. Data Retention

Auto Veil may retain customer information, vehicle records, service records, invoices, payment records, warranty documents, photos, messages, and business records for as long as reasonably necessary to operate the business, provide services, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.

We may delete, anonymize, or archive information when it is no longer needed, unless we are legally required or reasonably permitted to retain it.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, email, text message, storage system, or business system is completely secure. Auto Veil cannot guarantee absolute security of information submitted online or through electronic communication.

13. Third-Party Websites & Tools

Our website may contain links to third-party websites, social media platforms, booking tools, map services, payment processors, embedded content, or other services we do not control.

Auto Veil is not responsible for the privacy practices, security, content, or policies of third-party websites or services. You should review their privacy policies before submitting information to them.

14. Children’s Privacy

Auto Veil’s website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we collected personal information from a child under 13 without proper consent, we will take reasonable steps to delete that information.

15. Your Privacy Choices

You may contact Auto Veil to request access to, correction of, or deletion of certain personal information we maintain about you, subject to legal, business, warranty, accounting, security, and dispute-resolution requirements.

You may opt out of promotional emails or messages by contacting us or using any unsubscribe option provided. We may still send non-promotional messages related to active services, appointments, payments, warranties, claims, or legal matters.

16. Business Transfers

If Auto Veil is involved in a merger, acquisition, financing, sale of assets, reorganization, transfer, or business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

17. Changes to This Privacy Policy

Auto Veil may update this Privacy Policy at any time. Updated versions will be posted on this page with a new “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

18. Contact Information

If you have questions about this Privacy Policy or how Auto Veil handles information, contact us using the information below.